Privacy Policy
Privacy Policy for Agent On Demand
At Agent On Demand ("Company," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, AI voice agents, AI customer support services, and related products and services (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our Services, we may collect the following types of information: Personal Information (full name, company name, email address, phone number, billing information, business address, account credentials, preferences); Business Information (business hours, service offerings, appointment availability, connected CRM data, customer workflows, call preferences); AI Call & Conversation Data (incoming/outgoing recordings, voice conversations, transcripts, chat sessions, AI summaries); and Automatically Collected Information (IP addresses, browser types, device profiles, operating systems, session timings, cookies).
2. How We Use Your Information
We use collected information to: Provide AI voice agent services, Handle inbound and outbound calls, Schedule appointments, Automate customer support, Improve AI response accuracy, Process payments, Provide customer support, Respond to inquiries, Send service-related notifications, Monitor platform performance, Prevent fraud and abuse, Maintain security, Comply with legal obligations, and Develop new products and features.
3. AI Voice Calls and Call Recording
Our Services may include AI-powered voice conversations. By using our platform, you acknowledge that calls may be recorded and transcribed, and that AI may analyze conversations, generate automated responses, summarize outcomes, and extract relevant data fields. Customers are responsible for complying with all applicable call recording and consent laws in their jurisdictions.
4. Third-Party Integrations
Our Services may integrate with third-party platforms, including: CRM systems, Calendar providers, Payment processors, Communication providers, SMS providers, Email providers, and Cloud hosting services. Information shared with these tools is governed by their respective privacy terms and policies.
5. Cookies
We use cookies and similar tracking technologies to remember user preferences, improve site mechanics, measure marketing campaign efficiency, analyze user traffic, and enhance overall navigation. You can disable cookies in your browser settings, though some features may be limited.
6. How We Share Information
We do not sell your personal information. We may share data only with: trusted service vendors (hosting, AI APIs, billing, communication), legal advisors, government regulatory authorities when legally required, or business partners involved in delivering requested services.
7. Data Retention
We retain information only as long as necessary to deliver our Services, maintain corporate records, resolve disputes, comply with regulations, and optimize AI processing models. Conversations are stored according to your account configuration or legal demands.
8. Data Security
We implement administrative, technical, and physical safeguards (encryption protocols, secure database servers, access restrictions, network threat monitoring, regular security reviews) to protect your files. However, no digital system is completely impenetrable.
9. Your Rights
Depending on your location, you may have the right to request access, correction, deletion, portability, restriction, or objection regarding your personal information, or to withdraw consent. Requests should be submitted to marco.ferrario@agent-ondemand.com.
10. International Data Transfers
Your information may be processed or stored in countries other than your own. By using our Services, you consent to such transfers where permitted by applicable law.
11. Children's Privacy
Our Services are intended for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the applicable minimum age required by law. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Marketing Communications
We may send product updates, service announcements, newsletters, promotional offers, and educational materials. You may opt out at any time using the unsubscribe link inside our emails or by contacting support.
13. AI Limitations
Our AI agents automate customer calls but may occasionally produce inaccurate or incomplete outputs. Businesses are responsible for reviewing call logic and ensuring interactions remain appropriate. Agent On Demand does not guarantee AI-generated content is suitable for every situation.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be marked with a revised Effective Date and posted on our site. Continuing to use the Services constitutes agreement to the updated Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us. Agent On Demand, Email: marco.ferrario@agent-ondemand.com, Website: https://www.agentondemand.com.
By accessing or using Agent On Demand's Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.